This manual has been compiled from various published sources by the UNDP Global Centre for Public Service Excellence. UNDP collaborates with individuals at all societal levels to aid in the construction of nations capable of withstanding crises and fostering sustainable growth that enhances the quality of life for all. With a presence in over 170 countries and territories, we offer both global perspective and local insight to empower lives and foster resilient nations.

The Global Centre for Public Service Excellence serves as UNDP’s catalyst for fostering new thinking, strategy, and action in the realm of public service, advocating for innovation, evidence-based approaches, and collaboration.

Disclaimer: The analysis and policy recommendations presented in this publication do not necessarily reflect the views of the United Nations, including UNDP, or its Member States.


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